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Bongs and pipes by Pure glass made in California high end glass bongs




Refund Policy

To view our refund policy please click here

Do I have to create an account?

Pure does not require you to create an account you are able to checkout as a guest and still have features like locate my order however by not creating an account you will miss out on promotions and our Pure newsletter.

Has my order shipped?

You will receive a shipping confirmation notice via email when your order has left the Pure facility. If it has been more than a few days since placing your order and you have not received shipping confirmation, please contact customer service

How can I track my order?

All orders are shipped via UPS and you will be provided with a tracking number once the order has been shipped, if you do not receive your tracking number you can obtain it here.

There is a problem with my shipment, what should I do?

Please contact customer service at

My order has not arrived.

Please contact customer service at

How can I get a copy of my order?

You can obtain a copy of your order and print your invoice here.

When will my order ship?

Orders from Pure ship out via UPS and usually within 2 days of order transit times are typically 5-7 days after day of shipment.


We only charge your credit card at the time of shipment this is typically within 2 days of placing the order.

Do I have to pay sales tax?

The only state required to pay sales tax is California.

Accepted forms of payment

We accept the following credit cards: Visa, MasterCard, American Express. * The credit card must have a United States billing address.

Can I return an item that I have used?

We do not accept returns for any used items only unused items will be accepted for return.


All products are covered under our standard warranty which covers any pieces received with manufactures defects. These defects must be reported to Pure Glass within 5 days of receiving the shipment

What is a CVV code?

A Card Verification Value is the three-digit code located on the back of your credit card in the top right of the signature panel or with American express it is located above the account number to the right on the front of the card.

Is Pure Glass secure?

Pure Glass is 100% secure we use an advanced SSL (secure socket layer) to encrypt any pages that require user input (the checkout process) we also use advanced firewall technology to keep your information safe while on our site. We do NOT store any credit card information on our servers at all.