All orders are shipped via UPS and you will be provided with a tracking number once the order has been shipped, if you do not receive your tracking number you can obtain by contacting us through the contact us button below.

Pure Glass currently operates Monday- Friday between the hours of 9 am- 5 pm Pacific Time.

During these hours packages will be shipped and you may reach our customer support team to receive any assistance in regards to your order or general questions.

Pure Glass does not require you to create an account to shop on our site you are able to checkout as a guest and still have features that may or may not be limited. If you create an account you will be subscribed to our newsletter and receive first access and notifications to any deals and upcoming promotions.

You will receive a shipping confirmation notice via email when your order has left the Pure Glass facility. If it has been more than a few days since placing your order and you have not received shipping confirmation, please contact customer service at our contact us button below.

Please contact customer service at our contact us button down below.

Orders from Pure Glass ship out usually within 2 days of order transit times are typically 5-7 days after day of shipment.

In the event your package is returned to sender due to invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage. If your package was returned to sender, please contact support to process a re-shipment via our contact us button down below.

We only charge your credit card at the time of shipment this is typically within 2 days of placing the order.

We accept the following credit cards: Visa, MasterCard, American Express, Apple Pay and Shopify Pay. * The credit card must have a United States billing address.

All products are covered under our standard warranty which covers any pieces received with manufactures defects. These defects must be reported to Pure Glass within 5 days of receiving the shipment.

A Card Verification Value is the three-digit code located on the back of your credit card in the top right of the signature panel or with American express it is located above the account number to the right on the front of the card.

Pure Glass is 100% secure we use an advanced SSL (secure socket layer) to encrypt any pages that require user input (the checkout process) we also use advanced firewall technology to keep your information safe while on our site. We do NOT store any credit card information on our servers at all.

If you are unsatisfied for any reason, you may file a return within 7 days of delivery (damaged item claims must be made within 48 hours). Please contact us via our contact us button below.

Pure Glass accepts returns on unused products within 15 days of delivery. We do not accept used products as returns under any circumstances. All returns must have a valid RMA number.

We go through great lengths to provide an accurate representation of our products through detailed descriptions, videos, and high resolution photos.

• Returns due to personal preference will incur a 20% restocking fee.

• Shipping charges and rush processing fees are non refundable.

In order to return an item, you will have the option of using a Pure Glass provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.

Our warehouse has been trained in how to correctly package glass products to ensure that they are not damaged in transit.

In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with Pure Glass within 2 days of delivery. 

• You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging. 

• Pure Glass will replace the broken item with a functional unit at no additional cost.

You may also contact us directly via our contact us button below.

If an item arrives broken, please see the "What if my item arrives broken?" section above.

You cannot return or exchange any item that has been used, if you have a broken item please contact customer support via our contact us button below.

We do not accept returns on used items. There are no exceptions to this rule.

Once we receive your return, a refund will be issued within 48 hours (item must be unused in order to qualify for a refund or credit). Please allow 2-4 days for your bank to clear the funds.