What Information Do We Collect?
We may collect personally identifiable information (“Personal Information”) that you provide to us, such as when you purchase, renew, or modify your Pure Glass customer account, make a purchase in our store or on Pureglassinc.com, participate in surveys or contests, or communicate with us for any reason. The types of Personal Information that we may collect from you may include your name, social network accounts, mailing address, email address, telephone number, date of birth or age, driver's license number, credit card account information, mobile device information, profile pictures, purchase/return/cancellation information, and/or how you use the Pure Glass Site.
Finally, we may also, in certain circumstances, combine the Personal Information we collect with the non– personal information we collect. For example, when you use a Pure Glass Site, we may combine the non– personal information we collect with your email address.
How Do We Use Your Information?
Like many retailers, the information we collect is generally used to:
- Process your orders, payment and return transactions;
- Respond to requests for information about products and services;
- Connect with you regarding our guest services via our contact center, internet chat platform, or on social media;
- Collect information require by law (for example, age-restricted purchases);
- Deliver promotional offers, newsletters, emails and social media notifications;
- Provide interactive features on the Pure Glass Site;
- Improve the operation of the Pure Glass Site;
- Provide you with marketing and promotional information that we believe adds value to your accounts ("Promotional Material");
- Customize your experience on the Pure Glass Site and in other incentive programs,
- Prevent fraudulent transactions;
- Understand your needs so that we may provide you with the most suitable products and services;
- Respond to legal/regulatory inquiries; or
- Otherwise communicate with you about our products and services.
Do We Share Your Information With Third Parties?
Pure Glass does not share your Personal Information with third parties, except under the limited circumstances explained below.
Pure Glass will not share your Personal Information with service providers who may provide operational or other support services to our customers, or who perform certain functions on our behalf, unless the information is necessary for said Service Providers to complete their functions. Examples of such functions include processing payments, processing rebates, distributing emails, conducting research, shipping orders, and/or providing fraud protection services.
Pure Glass will not share your Personal Information unless Pure Glass believes, in good faith that such disclosure is: (a) authorized by law or necessary to comply with a legal process; (b) required in response to legal claims; (c) necessary to protect personal safety, property or other rights of Pure Glass and its customers or employees; or (d) an integral part of a sale of all or part of our business, including assets, merger or reorganization.
Is My Information Secure?
Pure Glass is committed to maintaining the security of information under our control. As a means of preventing unauthorized access, maintaining data accuracy, and ensuring correct use of information, there are administrative, technical, and physical safeguards to protect the information we collect. Any information collected on the Pure Glass Site is located on a secure server located behind a firewall and is not directly connected to the Internet. Pure Glass employs Secure Socket Layer software and password protection procedures to safeguard Personal Information collected.
Information About Children Under 18
Pure Glass Site is a general audience web site and is not targeted to children under 18 years of age. Pure Glass does not knowingly collect or store personal information of children under the age of 18. If we learn that we have any personal information about a child under the age of 18, we will delete that information.
If a child under the age of 18 has provided us with personal information online, we ask that a parent or guardian email firstname.lastname@example.org.
Rights of California Residents
If you are a California resident, you can request information about the personal information (if any) we disclosed to third parties, pursuant to the California "Shine the Light Law," California Civil Code Section 1798.83 (“Shine the Light Law”). Requests made pursuant to the Shine the Light Law may be made no more than once per calendar year.
The California "Shine the Light Law," California Civil Code Section 1798.83, permits California residents to request and obtain once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year.
How Do I Access My Information?
You may update, review, or correct your account information by logging in to your account here
How Do I Contact Pure Glass?